We want more Tantrums!!

…sought to implement an efficient fulfilment strategy that would manage the pressures and demands resulting from a rapid increase in sales of an expanding business…

Tantrum is a London based hairdressing salon exclusively for children. The company operates an online shop where hair care products and accessories are sold.

Faced with the challenges of establishing the new online venture, Tantrum soon found it difficult to dedicate valuable time and resources to all daily operations and fulfilment needs.

The Solution
Pack smart quickly designed a process whereby inventory could be delivered and stocked safely at the Pack Smart warehouse.

Also, orders received from the Tantrum online shop are carefully processed and shipped to customers; ensuring that their pampered, most valued customers, receive their orders as quickly as possible, without any delays.

Personable Solutions for your e-business

Looking for more personable solutions for your small or medium sized e-business?

Avoid the frustration of dealing with complex e-commerce fulfilment and logistics processes.

Let us work with you in developing, reliable and manageable services that will help you serve your customers more effectively and run your business better.

We will customise our services around your business so that you can focus more on managing all the growth that comes from your business moving forward.

Communicating with Customers...

Online shoppers are never pleased when enquiries made online take too long to be answered or are ignored completely.

Here are a few practical and cost effective tips that can be implemented to achieve a better communication relationship with your customers:

•Provide a contact telephone and email address, boldly displayed on your website.

•Provide a link for “suggestions” or “feedback” through which customers can click on to contact you directly

•Have an FAQ page on your website that already answers some of the most popular enquires that you have been asked about your business in the past.

•Send automated emails within a few hours (not more than 24hrs) of the customer making an order on your website. Notify them of receipt of their order(s) and additional information on delivery processes.

Streamlining business and communication processes with your customers will help keep them happy and make them return to your shop for repeat transactions.